IT Onsite Support Engineer

Responsibilities

• Elimination and processing of faults in the industrial environment (1st/2nd level support)
• Act as the main point of contact for employees experiencing computer issues
• Monitor desktop infrastructure performance and suggest efficiency improvements
• Resolve software, hardware, and device issues reported by end users
• Install, configure, and maintain desktop hardware and software
• Support Client standard technologies including Exchange and Active Directory
• Troubleshoot PC connectivity, network elements, firewalls, and telephone systems
• Implement and support remote access solutions (VPN)
• Oversee asset maintenance and tracking
• Advise and train staff on computer operations and software applications

Requirements

• 1+ years of experience in a similar IT support position
• In-depth knowledge of Windows 10/11, Microsoft Office, and Office 365
• Proficiency with PC/Laptop hardware and peripherals
• Basic knowledge of Active Directory and Exchange
• Fluent German and English (written and spoken)
• Ability to provide a criminal record extract not older than 3 months

Preferred Qualifications

• ITIL certification
• Familiarity with ServiceNow ticketing system
• GMP/GxP knowledge

Benefits

• Paid Special Leaves
• Edenred Card for restaurants, hotels, and gas stations
• Professional development and advancement opportunities
• Friendly and international working environment
• Company-sponsored events