IT Onsite Support Engineer

Responsibilities

• Provide first- and second-level support to internal users
• Analyze, prioritize, and resolve incidents and service requests
• Log and manage tickets in the incident system following ITIL-based processes
• Install, configure, and maintain workplace equipment, mobile devices, and peripherals
• Perform standard software installations, updates, and patching
• Document processes, prepare reports, and create knowledge base articles
• Collaborate with product teams, development, and other business departments

Requirements

• Education in IT or a comparable qualification
• 2–3 years of experience in IT support or service desk roles
• Strong knowledge of analyzing and resolving user and system issues
• Fluent Mandarin and good command of English (spoken and written)
• Ability to work on-site in Beijing
• Valid criminal record certificate (not older than 3 months)
• Structured, solutions-oriented, and autonomous working style

About the Company

D-ploy is a company specialized in IT and engineering solutions operating internationally, delivering innovative services to industry-leading clients to optimize productivity and business success.