IT Onsite Support

About the Company

D-ploy is an IT and engineering solutions company with global assignments, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA. We optimize IT productivity for our clients and contribute to the success and values of their businesses.

Responsibilities

• Provide first- and second-level support for internal users
• Analyze, prioritize, and sustainably resolve IT disruptions and service requests
• Process and maintain tickets in the ticketing system following ITIL-oriented processes
• Set up, configure, and maintain workstations (hardware and software)
• Install, configure, and administer end devices (clients, peripherals, mobile devices)
• Install, configure, and maintain standard software and specialized applications
• Execute software rollouts, updates, and patches
• Collaborate with product management, development, and other departments
• Create reports, documentation, and knowledge base entries

Requirements

• Completed IT training or comparable qualification
• 2–3 years of professional experience in IT support, service desk, or a comparable OSS environment
• Very good knowledge of analyzing and resolving user and system problems
• Structured, solution-oriented, and independent way of working
• Good technical and organizational understanding
• Service-oriented, friendly, and professional demeanor
• Clear and effective communication skills
• Ability to multitask and set customer-oriented priorities
• Teamwork skills and experience in international, multicultural teams
• Fluent German and English skills (written and spoken)
• Must provide a criminal record certificate (not older than three months)

Benefits

• Wide spectrum of activities, tasks, and projects
• Vouchers (birthday, wedding, and newborn surprises)
• Edenred Card (valid in >16,000 restaurants, hotels, and gas stations in Germany)
• Fishing for Friends employee referral program
• Opportunities for professional development and advancement
• Friendly and international work environment
• Company-sponsored events