IT Onsite Support

Responsibilities

• Maintain integrity of computer workstations and associated software
• Act as main point of contact for employee computer issues
• Perform ongoing maintenance and planning for desktop infrastructure
• Resolve software, hardware, and device issues reported by end users
• Install, configure, and maintain desktop hardware and software
• Support standard technologies including Exchange and Active Directory
• Troubleshoot PC connectivity, ISP circuits, firewalls, switches, and wireless equipment
• Implement and support VPN remote access solutions
• Document local client environments and escalate service issues
• Monitor network performance, availability, and latency
• Oversee asset maintenance and tracking
• Participate in Business Continuity & Disaster Recovery testing
• Advise and train staff on computer operations and software

Requirements

• Experience in 1st and 2nd level IT Service Desk or Desktop Support
• Strong understanding of Information Technology trends, products, and solutions
• Solid problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• ITIL certification is an advantage
• Fluency in English (written and verbal)
• Ability to provide a recent criminal record extract

Benefits

• Broad range of activities, tasks, and projects
• Vouchers for birthdays, weddings, and new arrivals
• Referral program (Fishing for Friends)
• Professional development and advancement opportunities
• Friendly and international working environment
• Company-sponsored events

About the Company

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region and the USA, delivering innovative services to industry-leading clients.