IT On-Site Support Technician

Responsibilities

• Respond to IT incidents and requests at the main office and regional locations.
• Identify and document recurring problems and recommend corrective measures.
• Collaborate with server, network, and security administrators to resolve complex incidents.
• Develop relationships with office managers to understand and address local IT challenges.
• Participate in office deployment, relocation, and renovation projects.
• Monitor and resolve issues related to shared IT services including audio/video, printers, Wi-Fi, and cabling.
• Maintain rigorous IT asset inventory within the CMDB.
• Assist with computer performance testing, documentation, and workstation preparation.

Requirements

• 2 to 5 years of experience as a level 2 support technician.
• Strong user service orientation and a desire to help users.
• Clear oral and written communication skills.
• Ability to manage priorities and customer expectations effectively.

Preferred Qualifications

• Degree or certificate in computer science or a related discipline.
• A+, Network+, or Help Desk Institute certification.
• Proficiency in Microsoft Office 365 and common office software.
• Knowledge of ServiceNow and ITIL processes.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Disability and life insurance.
• Retirement savings plans.
• Paid sick leave and paid vacation.
• Paid parental leave and time off for bereavement or voting.

About the Company

WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. We are engineers, planners, technical experts, and strategic advisors dedicated to designing lasting solutions in the buildings, transportation, energy, water, and environment markets.