Posted 9 hours ago
IT On-site Support Specialist
icorpSoporte en Sitio a Usuarios Ti
Perks & benefits
Education AllowanceHealth InsurancePaid Leave
Requirements
Degree in Systems or related field, 1 year minimum IT support experience, Ability to work at heights (6-7 meters) for CCTV, Knowledge of Active Directory, Knowledge of ITIL, Experience with ticketing tools
Skills
Active DirectoryITILTroubleshooting
About the role
Responsibilities
- Provide on-site technical support to end users to ensure operational continuity of computers, peripherals, basic networks, and standard applications
- Act as the first point of contact for Level 1 incident resolution
- Perform occasional CCTV support at heights of 6 to 7 meters
- Manage IT asset inventory and control
- Install, configure, and troubleshoot server and workstation operating systems
- Support email, hardware, software, and network connectivity (DSL/VPN/Wireless)
Requirements
- Degree or Engineering in Systems or related field
- Minimum 1 year of experience providing on-site IT user support
- Ability to perform CCTV support at heights of 6-7 meters
- Experience with ticketing tools and incident resolution
- Knowledge of Active Directory and ITIL
- Experience with network testing, cabling, and connectivity
- Ability to handle hardware and software troubleshooting (computers, printers, network devices)
Benefits
- Base salary
- Quarterly bonus
- Special bonus
- Statutory benefits (Prestaciones de ley)
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Get started — it's freeIT On-site Support Specialist
icorp · San Luis Potosí
