IT Office Support Specialist

About the Company

Humanoid is on a mission to build the world’s most capable, commercially-scalable, and safe humanoid robots, bringing that mission to life with the HMND‑01 Alpha platform.

Responsibilities

• Provide L1/L2 support for engineers, developers, and operational staff in the Vancouver office and lab.
• Prepare, configure, and enroll Windows, macOS, and Linux (Ubuntu) endpoints.
• Lead the local rollout of JumpCloud MDM, including device enrollment and policy configuration.
• Manage IT hardware procurement and maintain accurate asset records in Jira Assets.
• Maintain and troubleshoot AV and meeting room equipment for Google Meet, Zoom, and Microsoft Teams.
• Perform basic networking tasks including patching, VLAN assignment, and port testing.
• Document common procedures, knowledge articles, and runbooks.

Requirements

• 2+ years of experience in IT support or office-based technical support (L1/L2).
• Hands-on experience with Windows, macOS, and Linux (Ubuntu) endpoints.
• Understanding of MDM/EMM platforms (e.g., Jamf, Intune, JumpCloud).
• Proficiency with ticketing and ITSM platforms like Jira Service Management.
• Strong working knowledge of Google Workspace administration.
• Basic networking knowledge including switch ports, VLANs, and cabling.
• Experience managing IT hardware procurement and asset registers.

Preferred Qualifications

• Experience in a fast-growing startup or scale-up environment.
• Familiarity with lab or engineering environments.
• Exposure to security observability tooling.
• Experience supporting specialist engineering software like CAD or firmware toolchains.

Benefits

• Comprehensive extended health benefits (medical and dental) starting on day one.
• 23 days of annual leave and 15 days of paid sick leave.
• Competitive equity via stock options.
• Free daily catered lunch, snacks, and drinks in-office.