IT Manager

Responsibilities

• Lead the technological roadmap for Sephora Mexico, driving local and global initiatives in eCommerce, Omnichannel, CRM, and SAP.
• Act as the primary liaison between business and technology teams to translate strategic needs into scalable digital solutions.
• Manage and evolve the enterprise application portfolio, including Salesforce, SAP, Manhattan WMS, and loyalty platforms.
• Ensure the seamless integration and functionality of APIs, interfaces, and digital services within the technological ecosystem.
• Lead the IT Applications team and specialized vendors to guarantee high service levels, availability, and operational continuity.
• Collaborate with global and regional teams to drive the adoption of international best practices and solutions.
• Manage the department budget and participate in technological architecture and change governance decisions.

Requirements

• 5+ years of experience in IT Management, IT Applications Management, or IT Architecture.
• Proven experience leading digital transformation projects and managing enterprise applications.
• Proficiency with Salesforce (SFCC and/or SFMC preferred), SAP, Jira, and ServiceNow.
• Strong experience managing technical teams and external vendors.
• Advanced English proficiency for constant interaction with global and regional teams.
• Solid understanding of integration architectures, APIs, and digital ecosystems.

Preferred Qualifications

• Previous experience working in the retail or eCommerce industries.
• Experience working within a high-growth digital environment.

Benefits

• Opportunity to work on strategic digital transformation projects with regional and global impact.
• Exposure to international teams within the LVMH and Sephora networks.
• Professional development within a leading global organization in the beauty and retail industry.
• A dynamic, collaborative, and innovative work environment.

About the Company

Sephora is a global leader in the beauty and retail industry, dedicated to innovation and providing exceptional customer experiences through cutting-edge digital and physical solutions.