IT Manager

Responsibilities

• Own and manage day-to-day IT operations, including corporate infrastructure, SaaS tools, endpoint support, and help desk workflows
• Provide hands-on technical support for in-office and remote employees, including onboarding and offboarding
• Define and deliver a consistent IT service experience for employees, including in-office technology and reliable network connectivity
• Maintain reliable office connectivity and support company remote access (Tailscale)
• Administer identity and access management systems, including role- and group-based access controls
• Implement and maintain mobile device management (MDM) and corporate asset management programs
• Develop, document, and enforce IT policies, security practices, and acceptable use standards
• Manage core productivity and collaboration tools like Google Workspace, Microsoft 365, and Slack
• Own vendor relationships for IT services and software, including renewals and cost optimization
• Track IT spend and support budgeting and forecasting
• Recruit, onboard, and manage future IT support staff

Requirements

• Bachelor’s degree in Computer Science, IT Administration, or related field, or equivalent practical experience
• 5+ years of experience in IT operations or IT support roles
• 1–2+ years in a people or project leadership role
• Experience supporting a hybrid workforce across macOS and Windows environments
• Hands-on experience administering Google Workspace, Microsoft 365, and Slack
• Experience implementing and maintaining MDM solutions (e.g., JAMF, Rippling, VMware AirWatch)
• Working knowledge of cybersecurity best practices for endpoints and access management
• Working knowledge of networking fundamentals (WiFi, DNS) and Ubiquiti/UniFi equipment
• Strong communication skills with a customer-service mindset

Preferred Qualifications

• Experience working within an IT Service Management (ITSM) framework
• Familiarity with ITSM tools such as Jira Service Management, Zendesk, or ServiceNow
• Familiarity with mesh or zero-trust remote access tools like Tailscale or Twingate
• ITIL v4 Foundation certification
• Experience supporting teams in a startup or high-growth environment

Benefits

• Generous PTO and company holiday policy
• 100% employer covered health and dental insurance for direct employees
• Child Care Benefits and generous parental leave
• Dog-friendly workspace in downtown Austin
• Daily lunches and snacks

About the Company

inKind connects passionate diners with exceptional restaurants across the country, helping guests earn rewards while supporting the restaurant community.