Posted 10 hours ago
IT Intern
VidéotronStagiaire informatique
Requirements
DEP, AEC, or DEC in IT support, Windows 7, 8, 10 proficiency, Active Directory, DNS, VPN, TCP/IP knowledge, Microsoft 365 knowledge, Ticketing system experience, Intermediate English
Skills
WindowsActive DirectoryMicrosoft 365
About the role
Responsibilities
- Provide technical assistance to users
- Handle IT service center incidents and office requests
- Offer remote support via phone and service tickets
- Use ticketing systems to prioritize and track requests
- Document incidents and solutions rigorously
- Resolve issues using remote control software
- Communicate professionally with internal users
Requirements
- Student in a DEP, AEC, or DEC program in IT support
- Proficiency in Windows 7, 8, and 10
- Knowledge of Active Directory, DNS, VPN, TCP/IP, and Microsoft 365
- Experience with ticketing systems (Remedy, HPSM, Maximo, C3, or equivalent)
- Basic knowledge of virtualization (VMware, Hyper-V)
- Intermediate English proficiency (spoken and written)
- Availability for full-time, daytime work
About the Company
Vidéotron is one of Canada's leading telecommunications companies, highly regarded by its customers and known for being at the forefront of technology.
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Vidéotron · Montreal