IT Intern

Responsibilities

• Provide technical assistance to users
• Manage incidents and office requests within the IT service center
• Offer remote support via phone, service tickets, and incident diagnosis
• Use a ticketing system to process, prioritize, assign, and follow up on requests
• Document incidents and solutions in a rigorous and structured manner
• Resolve issues using remote control software
• Communicate professionally with users both orally and in writing

Requirements

• Currently pursuing a DEP, AEC, or DEC in IT support
• Proficiency with Windows 7, 8, and 10 operating systems
• Knowledge of Active Directory, DNS, VPN, TCP/IP, and Microsoft 365
• Experience with ticketing systems (Remedy, HPSM, Maximo, C3, or equivalent)
• Basic knowledge of virtualization (VMware, Hyper-V)
• Intermediate English proficiency (spoken and written)
• Availability for full-time, daytime work, Monday to Friday

About the Company

Vidéotron is one of Canada's leading telecommunications companies, highly regarded by its customers and known for being at the forefront of technology and constant growth.