IT Intern

Responsibilities

• Act as the primary troubleshooter for technical support systems, applications, hardware, and user account issues
• Promptly respond to Tier 1 help desk requests and enter all issues into the Help Desk system
• Support the employee onboarding process, including account creation and computer provisioning
• Assist with asset management and inventory, tracking the full lifecycle of hardware assets
• Support office systems including phone, conference, and A/V equipment
• Build and maintain self-service documentation for common fixes and internal team reference

Requirements

• Experience with IT, Technology, or Systems
• Foundational understanding of networking
• Independent and creative problem-solving skills
• Ability to work onsite in Somerville, MA for the Fall 2026 term

Preferred Qualifications

• Experience servicing tickets in a help desk environment
• Experience with computer repair
• Knowledge of Google Workspace or Jira administration
• Familiarity with MDM software (Iru, Intune) or ITAM software (AssetSonar)
• Interest in 3D Printing and CAD software

Benefits

• Salaried bi-weekly pay schedule
• Catered on-site lunches (3x per week), snacks, and beverages
• Cohort-based social and professional development experience
• Flexible Out of Office Plan
• Ample on-site parking and pre-tax commuter benefits
• Unlimited 3D prints

About the Company

Formlabs is building the tools that make it possible for anyone to bring their ideas to life. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, and NASA. We are a team of hands-on builders and engineers reinventing how the world makes physical things.