IT & HPC Support Engineer

Responsibilities

• Support the installation, configuration, integration, and licensing of the ANSYS product portfolio for both customer and internal environments.
• Perform diagnostics and troubleshooting for customer issues related to HPC features and ANSYS performance in Linux environments.
• Assist customers in running ANSYS workloads on multi-core systems, HPC clusters, and virtual environments.
• Support job schedulers, parallel processing, MPI execution, and remote workflows.
• Develop custom scripts or extensions to adapt ANSYS deployments to specific customer HPC environments.
• Provide internal IT support for Windows and Linux systems, including workstations, servers, and application-related issues.
• Deliver professional, customer-focused support to ensure timely resolution and high satisfaction.

Requirements

• BS or MS in Computer Science, IT, Engineering, or a related field.
• 5+ years of experience in ANSYS/HPC support, IT systems administration, or technical software support.
• 2+ years of experience in customer-facing technical support roles.
• Strong expertise in Linux and Windows-based systems, including software deployment and network administration.
• Experience with MPI and job management systems such as Slurm, PBS, or LSF.
• Proficiency in scripting languages including Bash, Python, or PowerShell.
• Fluent in English with strong logical problem-solving and communication skills.

Preferred Qualifications

• Experience with cloud platforms such as AWS, Azure, or GCP and related automation tools.
• Experience using CRM tools and working within structured support workflows.
• Familiarity with license-controlled software concepts and cluster computing.

About the Company

Fluid Codes is the APEX Channel Partner of ANSYS (part of Synopsys), authorized with exclusive rights to distribute and provide support for ANSYS Engineering Simulation Solutions in the Middle East and North Africa. We serve the engineering community by helping companies solve complex design challenges through industry-leading simulation software.