IT Helpdesk Support Technician

Responsibilities

• Process laptop replacement queues
• Act as first point of contact via ITSM ticketing platforms, Slack, and in-office walk-ups
• Resolve technical difficulties regarding desktop/laptop hardware and software
• Monitor and action ITHELP Jira queues
• Perform software provisioning and deprovisioning
• Manage Slack and Google Workspace administration within role constraints
• Handle laptop imaging and setup for employees
• Maintain office desk workspaces for peripheral testing and tech readiness

Requirements

• 1+ years of experience in a helpdesk or technical support role
• Strong understanding of Apple operating systems and software applications
• Proficiency in corporate written and verbal communication
• Ability to work an evening shift between 3pm and 11pm
• Strong problem-solving skills and commitment to customer service

Preferred Qualifications

• Technical certification or bachelor's degree in an IT-related field
• Familiarity with IT service management (ITSM) and helpdesk software

About the Company

EOS IT Solutions is a Global Technology and Logistics company providing Collaboration and Business IT Support services to industry leaders worldwide through multi-domain architecture.