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Posted 6 hours ago
IT Helpdesk Supervisor
SpotOnSupervisor, IT Helpdesk
Requirements
3+ years Okta administration, 3+ years Google Workspace administration, 3+ years Windows and Mac administration, Desktop hardware troubleshooting, PC hardware repair, Networking knowledge, VoIP troubleshooting, Strong English communication
Skills
OKTAGoogle WorkspaceWindowsmacOSVoIP
About the role
About the Company
SpotOn provides independent restaurants with tools to compete and win, ranging from award-winning point-of-sale systems to AI-powered profit tools. The company is a high-growth organization recognized as a Great Place to Work.
Responsibilities
- Provide daily oversight of the Helpdesk team to ensure prompt and efficient IT support
- Guide Helpdesk staff with procedural, policy, and technical questions
- Ensure SLAs are met and work with staff to address issues
- Manage staff schedules and perform biweekly 1:1s with direct reports
- Conduct weekly regional meetings for reporting Helpdesk staff
- Mentor and train Helpdesk staff
- Work cross-functionally with other technology teams to ensure safe and proper operations
- Assist with ticket handling, including escalation, fill-in, and surge support
Requirements
- 3+ years of Okta User/Group Administration
- 3+ years of Google Workspace User/Group Management/Administration
- 3+ years of Macintosh and Windows Configuration and Administration
- Proficiency in troubleshooting desktop hardware
- Proficiency in upgrading and basic repair of PC hardware
- Moderate knowledge in networking technologies
- Moderate skill in VoIP softphone deployment and troubleshooting
- Strong US English verbal and written communication skills
- Ability to work independently
- Proven ability to build processes for quality and accountability
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SpotOn · Bengaluru