IT Helpdesk Specialist

Responsibilities

• Provide Tier 1 and Tier 2 helpdesk ticket support for MacOS, Windows, and Linux environments
• Onboard and support new employees, including account setup and hardware/software configuration
• Troubleshoot and resolve issues with desktops, laptops, servers, and networks
• Assist with cybersecurity tasks, including developing architecture, mitigating risks, and maintaining security solutions
• Perform vulnerability scanning, system audits, and incident response
• Research and generate cyber threat intelligence and landscape warnings
• Review and investigate audit records for anomalies or signs of compromise
• Support compliance oversight by documenting and tracking controls

Requirements

• Strong troubleshooting skills with MacOS, Windows, and Linux
• Scripting experience in Bash/shell and Python
• Understanding of cybersecurity principles, IT architectures, and network protocols
• Familiarity with system administration, servers, virtualization, and patching
• Experience with vulnerability scanning tools and incident response processes
• Strong written communication skills for technical documentation
• US Citizenship required and ability to obtain a US Security Clearance

About the Company

MORSE Corp is an employee owned, small business that delivers best-in-class technical solutions to solve difficult multidisciplinary problems faced by the US National Security Ecosystem.