IT Helpdesk Operator

Responsibilities

• Deliver high-quality technical support to employees across the business
• Diagnose and resolve hardware and software issues
• Manage assigned support tickets in a timely and efficient manner
• Assist with various IT projects as required
• Work closely with users to develop effective solutions to their technical queries

Requirements

• Experience with Microsoft Windows operating systems
• Proficiency in Microsoft Office applications
• Understanding of networking concepts and protocols
• General knowledge of computer hardware components
• Strong organizational and time management skills
• Excellent communication skills with the ability to engage across all business levels
• Strong problem-solving and analytical abilities

Preferred Qualifications

• Previous experience in a helpdesk or IT support role
• Relevant IT qualification, such as a university degree or equivalent
• Experience working with virtualized environments

About the Company

Casella Family Brands is Australia's largest family-owned winery, based in Yenda, NSW. With a rich heritage dating back to 1957, our portfolio includes globally recognized brands such as [yellow tail], Peter Lehmann Wines, Brand’s Laira, Morris Wines, and Baileys of Glenrowan.