IT Helpdesk Intern

Responsibilities

• Monitor and respond to helpdesk tickets in Freshservice, triaging requests and escalating to senior technicians
• Assist with hardware setup and configuration for laptops, monitors, and peripherals
• Support employee onboarding by provisioning accounts in Google Workspace and JumpCloud
• Assist with offboarding tasks, including account suspension and equipment retrieval
• Support software deployment and device management via JumpCloud MDM
• Perform routine maintenance tasks such as OS updates, antivirus scans, and device audits
• Contribute to knowledge base documentation and SOPs in Slab
• Provide Tier 1 support for Google Workspace, Slack, Zoom, and other common applications

Requirements

• Current enrollment in or recent completion of a degree or certification in IT, Computer Science, or a related field
• Basic familiarity with macOS and/or Windows operating systems
• Exposure to IT concepts such as user account management, networking basics, or device troubleshooting
• Strong problem-solving instincts and a willingness to learn unfamiliar systems
• Clear communication skills with the ability to explain technical issues to non-technical users
• Comfort working in a ticketing system or structured workflow tool

Preferred Qualifications

• Experience with Google Workspace, Slack, and/or Zoom
• Familiarity with MDM platforms (e.g., JumpCloud, Jamf, Intune) or cloud identity providers

Benefits

• Full-time paid internship ($27.50/hour)
• Medical, Dental, and Vision plan options
• 401(k) with company match
• PTO Plan and flexible scheduling
• Casual work environment

About the Company

Art of Problem Solving (AoPS) is on a mission to discover, inspire, and train the great problem solvers of the next generation. Since 2003, we have trained hundreds of thousands of top students through our online school, in-person academies, textbooks, and online learning systems.