IT Helpdesk Engineer

Responsibilities

• Set up new hire hardware and ensure appropriate systems access is available by their first day
• Provide general helpdesk support for company systems including laptops, Google Workspace, Slack, and networked printers
• Manage and support virtual and physical conferencing setups using Google Meet, Zoom, and MS Teams
• Administer enterprise software, user creation, access control, and identity management
• Maintain IT hardware inventory and manage the procurement process for tech equipment
• Lead IT onboarding sessions for new employees to ensure a smooth technical start
• Implement and optimize IT systems and processes with a focus on operational efficiency and data security
• Manage vendor relationships and oversee software licensing needs
• Document IT-related activities and build internal knowledge bases and guides

Requirements

• 2–4 years of IT helpdesk or IT support experience
• Proficiency in supporting Google Workspace, Slack, and standard business software
• Familiarity with conferencing tools such as Google Meet, Zoom, and MS Teams
• Working knowledge of identity and access management best practices
• Experience in IT hardware asset management and procurement
• Ability to manage onboarding and offboarding processes efficiently
• Strong communication skills and a proactive, customer-focused mindset

Preferred Qualifications

• Experience documenting IT processes and building internal help guides
• Interest in exploring AI-powered tools (like ChatGPT or Google Gemini) to automate troubleshooting and improve IT operations

About the Company

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region. As Saudi Arabia’s first fintech unicorn, we are on a mission to build the most customer-centric financial super-app on earth, serving millions of users and partnering with leading global brands.