IT Help Desk Technician

Responsibilities

• Serve as the primary point of contact for IT support requests from restaurant locations and corporate users.
• Log, triage, and prioritize incidents in the Zendesk ticketing system, tracking them through to resolution.
• Perform remote diagnostics and in-person support for POS terminals, kitchen displays, back-office PCs, mobile devices, and printers.
• Assist with hardware and software rollouts, including staging, configuring, and deploying devices.
• Maintain and update knowledge-base articles and user guides for store teams.
• Track and maintain inventory of IT assets and peripheral equipment across restaurant locations.
• Collaborate with network and application teams to ensure timely resolution of escalated issues.

Requirements

• 1-2 years of IT support or help desk experience, ideally in a restaurant, hospitality, or multi-site environment.
• Strong troubleshooting skills regarding hardware, network, and software issues.
• Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
• Ability to remain calm under pressure and effectively prioritize multiple tasks.
• Ability to lift up to 50 pounds and perform physical motions such as bending, twisting, and reaching.

Preferred Qualifications

• Experience supporting restaurant POS systems (such as TOAST) and Kitchen Display Systems (KDS).
• Familiarity with online ordering integrations and remote support tools.
• Proficiency with Windows OS and networking fundamentals (TCP/IP, WiFi, VPN).
• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Help Desk or ITIL certification.

Benefits

• Competitive salary and annual bonus.
• Comprehensive health benefits and 401k plan with company match.
• Meal privileges.
• Paid vacation.

About the Company

Mendocino Farms is a growing restaurant group operating over 85 locations nationally. We are dedicated to delivering a seamless guest experience through people, process, and technology, and we strive to "Sell Happy" in everything we do.