IT Help Desk Technician II

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance
• Perform local and remote troubleshooting through diagnostic techniques
• Answer help desk tickets and provide timely resolution
• Manage accounts in Active Directory, Atlassian Cloud, and Office 365
• Procure and provision I.T. equipment based on user requirements
• Record new assets and update changes in the asset management system
• Document events, problems, and resolutions in the ticketing system

Requirements

• Ability to lawfully access information subject to US export controls
• BS/BA Degree, Certification, or equivalent technical work experience
• Proficiency with computer systems and mobile devices
• Ability to diagnose and resolve basic technical issues
• Excellent communication skills
• Customer-oriented with a positive attitude

Preferred Qualifications

• Experience with Jira
• Experience with Office 365

Benefits

• Competitive salary and equity plan
• Discretionary results-based incentive bonuses
• Paid vacation, sick time, and company holidays
• Paid parental leave
• Comprehensive health benefits (HMO and PPO options)
• Life and disability insurance
• Reimbursement for learning and development

About the Company

Divergent is a technology company that has architected, invented, built, and commercialized an end-to-end factory system called the Divergent Adaptive Production System (DAPS) to manufacture complex integrated vehicle structures.