IT Help Desk Specialist

Responsibilities

• Provide helpdesk support and resolve technical problems to ensure end-user satisfaction.
• Monitor the Service Desk queue and process tickets based on priority.
• Install, test, and configure new workstations, peripheral equipment, and software.
• Manage PC setup and development for new employees using standard hardware and images.
• Maintain an accurate inventory of all equipment, software, and licenses.
• Assign users and computers to proper groups in Active Directory.
• Perform timely workstation hardware and software upgrades.
• Document internal procedures and maintain helpdesk tracking software.

Requirements

• Minimum of 2 years of hands-on IT support experience in a healthcare, corporate, or multi-site environment.
• Proficiency with Windows operating systems, Microsoft 365, printers, scanners, and mobile devices.
• Strong troubleshooting skills related to hardware, software, network connectivity, and VoIP systems.
• Working knowledge of HIPAA, cybersecurity best practices, and data privacy requirements.
• Valid driver's license and reliable transportation for travel between clinic locations.
• Ability to lift and move computer equipment, monitors, and printers as needed.
• Excellent customer service and communication skills to support clinical and administrative staff.

Preferred Qualifications

• CompTIA A+, Network+, or equivalent certification.
• Experience supporting Electronic Health Record (EHR) systems, specifically eClinicalWorks (eCW).
• Experience with network infrastructure, user account management, and basic server administration.
• Experience supporting multiple locations or remote users.
• Bachelor’s degree in Information Systems, Business, Communications, or a related field.

About the Company

FETTER HEALTH CARE NETWORK INC provides essential healthcare services and is looking for dedicated professionals to support our clinical and administrative operations through reliable IT infrastructure and support.