IT Help Desk

Responsibilities

• Advise on systematic procedures, operations, and work instructions
• Check systems and equipment for substandard performance or malfunctions
• Fix systems and equipment problems
• Set up peripherals including laptops, desktops, and printers according to policy
• Manage backup software such as Synology and Office 365
• Monitor Wi-Fi performance and Cisco Cloud Meraki-based Access Points
• Manage Active Directory, DNS, and DHCP
• Maintain hardware and corresponding documentation of fixes and recommendations
• Monitor network security and manage routine preventive procedures
• Analyze and resolve faults and monitor network environments
• Log and follow up on issues with vendors
• Design, deploy, and improve IT service delivery processes
• Monitor and track IT assets and ensure SLA adherence

Requirements

• Deep understanding of system and storage management
• Understanding of network management
• Familiarity with ITIL and its applications
• Experience with root cause analysis and reporting
• Ability to perform vendor negotiation and monitor SLAs
• Bachelor of Computer Engineering or equivalent

About the Company

Code 81 is established in 2023, CODE81 operates autonomously from within the Technology Cluster of Ghobash Group as a highly agile services driven organization, committed to enabling future thinkers.