IT Help Desk Analyst

Responsibilities

• Provide Tier I technical support for hardware, software, network connectivity, and application issues
• Receive, log, prioritize, and resolve help desk tickets via phone, email, chat, Teams, and in-person
• Participate in employee onboarding and offboarding tasks, including account provisioning and workstation setup
• Assist with installation, updates, and configuration of approved software
• Support mobile device enrollment and troubleshooting through MDM tools like Intune
• Perform password resets and basic Active Directory / Entra ID user management
• Guide users through VPN connections, remote desktop access, and secure file-sharing
• Troubleshoot communication devices and conference room AV equipment
• Deliver remote assistance to off-site locations using tools like Bomgar
• Document all interactions and troubleshooting steps in the ticketing system
• Maintain accurate records of IT service work and asset management

Requirements

• Associate degree in Information Technology or equivalent
• 3 years of related IT experience
• Experience administering Active Directory Users, Groups, and Computers in Windows Server 2024
• Experience troubleshooting Microsoft Outlook and Microsoft 365 applications
• Demonstrated experience with Windows 11
• Valid driver license
• Ability to travel and work overtime as required
• Ability to lift up to 25 pounds

Benefits

• Healthcare (medical, dental, and vision)
• Life insurance
• Paid time off
• 401(k) savings plan with company match

About the Company

Greenpoint Technologies delivers nose-to-tail VIP Jet aircraft interiors for private clients and Heads-of-State, known for design and engineering innovation in the aerospace industry.