IT Field Systems Technician I

Responsibilities

• Test, diagnose, and resolve end-user desktop, hardware, operating system, and application problems.
• Configure and deploy end-user hardware including laptops, desktops, telephones, and mobile devices.
• Setup and maintain user accounts and manage computer and hardware inventory.
• Act as the single point of contact for end-customer issue resolution and escalate incidents to subject matter experts as needed.
• Support the use and functionality of Microsoft Office 365 applications.
• Manage end-user support requests within the Help Desk ticketing system.
• Provide meeting room A/V support and assist with technology project readiness.

Requirements

• 4-5 years of experience in computer technology-related fields.
• 4-5 years of experience in a service desk or help desk environment.
• 4-5 years of experience with Microsoft desktop operating systems, mail clients, and applications.
• 4-5 years of experience in user account creation and administration.
• 2-3 years of hands-on experience operating within an ITIL-aligned IT service management framework.
• CompTIA A+ Certification (or demonstrated equivalent experience/certification).
• Excellent oral, analytical, and written communication skills.
• Ability to travel as required.

Preferred Qualifications

• Associate degree.
• CompTIA Network+ Certification or demonstrated equivalent experience.

Benefits

• Annual Performance Bonus and Stock Purchase options.
• Comprehensive Medical, Dental, and Vision plans.
• 401(k) and various insurance options (Life/AD&D, Accident, Critical Illness, Disability).
• Paid Time Off, Paid Holidays, and Sabbatical.
• Well-Being Stipend and Personal/Professional Development opportunities.
• Flexible Work Options.

About the Company

IMA Financial Group is an entrepreneurial, expanding company built on a unique ownership business model. We are recognized nationally as a leader in our industry, consistently appearing on "Best Places to Work" lists across the country. We focus on teamwork, innovation, and putting our associates first.