IT Field Support Analyst

Responsibilities

• Provide hands-on technical support for end-user devices including laptops, desktops, printers, and mobile devices
• Support shop floor technology such as PCs, RF scanners, tablets, label printers, and barcode systems
• Troubleshoot and resolve hardware, software, and network issues in a timely manner
• Maintain manufacturing systems including MES platforms like Ignition, Argonaut, and iGear
• Provide support for engineering applications such as AutoCAD and related tools
• Document incidents, troubleshooting steps, and resolutions within the IT service management system
• Install, configure, and maintain IT infrastructure in alignment with company standards
• Provide on-call and after-hours support as required to ensure minimal plant downtime

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)
• 5–7 years of hands-on IT support experience, preferably within a manufacturing environment
• Strong proficiency with Windows 10/11 and Windows Server environments
• Experience supporting Microsoft Office applications and desktop hardware
• Proven ability to troubleshoot RF scanners, handheld devices, and industrial scanning systems
• Familiarity with Manufacturing Execution Systems (MES)

Preferred Qualifications

• Experience supporting engineering software such as AutoCAD
• Understanding of network connectivity and integration with PLC-based systems
• Experience gathering business requirements to support process improvements through IT solutions

About the Company

Dana is a global leader in drivetrain and electrification systems. We are a team of 28,000 problem solvers fostering a culture of innovation by leveraging diverse perspectives. We believe in facing challenges head-on and uncovering possibilities to drive the future of mobility.