IT Executive Support Specialist

Responsibilities

• Deliver premium, white-glove IT support to the Executive Leadership Team and their support staff.
• Serve as the primary point of contact for executive technology issues, ensuring rapid resolution and professional communication.
• Provide proactive and reactive support for executive meetings, boardroom sessions, and leadership briefings.
• Set up and troubleshoot Teams Rooms, conference room systems, and audio-visual solutions.
• Support executive users across desktop, laptop, tablet, and mobile platforms (Windows 11, Microsoft 365, iPhone/iPad).
• Manage executive travel readiness by ensuring devices and authentication methods are prepared for seamless use.
• Maintain high levels of discretion and confidentiality while operating in high-visibility environments.

Requirements

• Bachelor's degree or an equivalent combination of education, certifications, and experience.
• 3-5 years of experience in Service Desk, Desktop Support, or Executive Support roles.
• Proven experience supporting VIP stakeholders or high-visibility executive environments.
• Proficiency with Microsoft Windows 11, Microsoft 365, and mobile device support (iOS).
• Hands-on experience with Intune, Okta Verify, and Active Directory.
• Strong skills in audio-visual and conference room technology support.
• Ability to work onsite in Reston, Virginia, including occasional after-hours support for events.

Preferred Qualifications

• Relevant industry certifications such as CompTIA A+, Network+, Security+, ITIL, or Microsoft desktop/cloud certifications.
• Experience in premium or concierge-style technical support environments.
• Experience providing proactive travel-readiness support for high-impact users.

Benefits

• Health, dental, and vision insurance.
• Paid time off and holidays.
• Retirement benefits including 401(k) matching.
• Educational reimbursement.
• Parental leave.
• Employee stock purchase plan.
• Disability and life insurance.

About the Company

Amentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address complex challenges in science, security, and sustainability. With approximately 50,000 employees in more than 70 countries, we apply curiosity and ambition to drive progress across the globe.