IT Executive Support Service Manager

Responsibilities

• Lead the delivery of high-touch, white-glove IT services for the company’s executive population.
• Manage and develop the IT Executive Support team, setting service standards and providing coaching.
• Serve as the primary point of accountability for executive IT incidents, escalations, and rapid resolution.
• Provide proactive technical support by anticipating executive needs regarding schedules, travel, and meetings.
• Support senior leadership meetings and global executive events (e.g., Leadership Summits, Board Meetings) with presentation and AV technology.
• Maintain and manage the lifecycle of Audio Visual equipment in executive spaces.
• Collaborate with cross-functional IT teams, including Network, Mobile, and Collaboration Services, to ensure seamless service availability.

Requirements

• Bachelor's degree or 8 years of relevant professional experience.
• Minimum of 3 years of experience providing IT support to executive-level clients.
• Minimum of 2 years of expertise in presentation and meeting technologies.
• Proficiency in computer operating systems, applications, networking, and mobile devices.
• Ability to work onsite 4-5 days a week in Midland, MI.
• Ability to travel for remote events and provide flexible support as needed.
• Strong communication skills with the ability to interact professionally with C-Suite stakeholders.

Preferred Qualifications

• Experience with Audio Visual control systems.
• Proficiency with collaboration technologies such as Microsoft Teams, Zoom, or WebEx.
• Microsoft technical certifications.
• Experience in evaluating, developing, and implementing technology strategies.

Benefits

• Market-competitive base pay and bonus opportunities.
• Comprehensive medical, life, and retirement programs.
• Student debt retirement savings match program (U.S. only).
• Paid time off for vacations, new parents, and family care.
• Opportunities for continuous learning, mentoring, and career growth.
• Workplace culture that empowers role-based flexibility.

About the Company

Dow is a leading materials science company serving high-growth markets including packaging, infrastructure, mobility, and consumer applications. With a global workforce of approximately 36,000 people, Dow is committed to delivering a sustainable future through science, innovation, and collaboration.