IT End User Support Specialist

Responsibilities

• Provide advanced Tier 2/3 technical support for hardware, software, and network issues
• Troubleshoot and resolve escalated technical problems to ensure operational continuity
• Set up and maintain laptops, mobile devices, peripherals, and conference room AV equipment
• Support core systems including Active Directory, Office 365, and VPN access
• Assist with IT projects such as system upgrades, migrations, and large-scale deployments
• Document technical solutions and processes for the internal knowledge base and SOPs
• Collaborate with cross-functional teams to improve the overall user experience

Requirements

• Bachelor's Degree in Information Technology, Computer Science, or a related field (or equivalent experience)
• 3+ years of experience in IT support or help desk roles
• Strong proficiency in Windows and macOS environments
• Hands-on experience with Active Directory, Office 365, and endpoint management tools
• Solid understanding of networking fundamentals including TCP/IP, DNS, DHCP, and VPN
• Excellent communication and customer service skills

Preferred Qualifications

• Industry certifications such as CompTIA A+ or Microsoft certifications
• Experience using ticketing systems like ServiceNow
• Familiarity with cloud platforms including Azure and Microsoft Intune
• Experience supporting remote or hybrid work environments

About the Company

Altera provides leadership programmable solutions that are easy-to-use and deploy in applications from cloud to edge, offering limitless AI possibilities. Our broad portfolio of products, including FPGAs and System on Modules, provides the flexibility to accelerate innovation and shape the future through pioneering technology.