IT End User Support Specialist

Responsibilities

• Provide Tier 2/3 support for hardware, software, and network issues
• Troubleshoot and resolve escalated technical issues to ensure system stability
• Set up and maintain laptops, mobile devices, and peripherals
• Support systems including Active Directory, Office 365, and VPN access
• Manage conference room AV setups such as Crestron and Logitech
• Assist with IT projects including system upgrades, migrations, and deployments
• Document technical solutions and processes for the internal knowledge base
• Collaborate with cross-functional teams to improve the overall user experience

Requirements

• Bachelor’s Degree in Information Technology, Computer Science, or equivalent experience
• 3+ years of experience in IT support or help desk roles
• Strong knowledge of Windows and macOS environments
• Experience with Active Directory, Office 365, and endpoint management tools
• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
• Excellent communication and customer service skills

Preferred Qualifications

• Industry certifications such as CompTIA A+ or Microsoft certifications
• Experience using ticketing systems like ServiceNow
• Familiarity with cloud platforms including Azure and Microsoft Intune
• Experience supporting remote or hybrid work environments

About the Company

Altera provides leadership programmable solutions that are easy-to-use and deploy in applications from cloud to edge, offering limitless AI possibilities. Our broad portfolio of products, including FPGAs and development tools, provides the flexibility to accelerate innovation and shape the future through pioneering technology.