Posted 14 hours ago
IT End User Support Analyst I
ConduentIT End User Support Analyst I
Requirements
College or university degree or equivalent experience, Technical expertise in professional or technical areas, Problem-solving and deductive reasoning skills, Ability to manage hardware and software installations
Skills
Technical SupportTroubleshooting
About the role
Responsibilities
- Provide onsite end-user support and smart hand support to other technical towers
- Install, configure, and troubleshoot hardware and software applications
- Manage site-level inventory and local support ticket queues
- Escalate system outages or production-impacting problems
- Lead local onsite desktop support members and validate ticket assignment timeframes
- Comply with all company policies and standards
Requirements
- College or university degree or equivalent work experience
- Experience in a technical or professional area
- Ability to use deductive reasoning to solve problems
- Strong interpersonal skills for exchanging information and ideas
- Ability to work self-guided and follow standardized procedures
About the Company
Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for clients and millions of people worldwide.
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Conduent · Cebu City