IT Customer Support Executive

Responsibilities

• Ensure proper computer operation to enable end users to accomplish business tasks
• Resolve escalated end-user help requests in a timely and accurate manner
• Perform hands-on desktop fixes, including software installation, hardware upgrades, and system configuration
• Implement file backups and ensure anti-virus software and definitions are up-to-date
• Record, track, and document the service desk request process and problem-solving steps
• Perform preventative maintenance on workstations, printers, and peripherals
• Test fixes to ensure all technical problems are adequately resolved

Requirements

• College diploma in Computer Sciences, IT, or Engineering
• Minimum 3 years of experience in a similar IT support environment
• Proven analytical and problem-solving abilities
• Exceptional customer service orientation and ability to work in a team
• Ability to prioritize and execute tasks in a high-pressure environment
• Willingness to work in shifts
• Willingness to relocate to other Emirates if required

Preferred Qualifications

• Cisco or Microsoft-related certifications

About the Company

Emaratech provides innovative technology solutions and digital transformation services to help organizations achieve their goals through advanced software and integrated systems.