IT Customer Support, Entry

Responsibilities

• Function as part of the Administrative Services Information Systems (ASIS) Customer Service team to support the Division of Student Affairs.
• Troubleshoot technology needs and manage endpoint devices for staff serving students statewide.
• Consult with customers to identify technology requirements and recommend effective solutions based on established technical standards.
• Perform problem-solving and troubleshooting tasks under close supervision.
• Escalate complex issues or requests that exceed the defined scope of work to the appropriate level of authority.

Requirements

• Minimum of five years of functional progressive work experience supporting customers and endpoint devices in a professional setting, or relevant education (up to four years of education may be substituted for years of experience).
• Valid driver's license (or ability to obtain one by time of hire) and ability to meet departmental driving standards.
• Excellent verbal and written communication skills.

Preferred Qualifications

• Familiarity with managing endpoints using tools such as SCCM, MDT, InTune, or other endpoint management software.
• Experience with Microsoft Active Directory and Group Policy management.
• Experience providing technical support to remote users and endpoints.
• Experience utilizing an online help desk ticketing system.

Benefits

• Comprehensive medical, dental, life, and disability insurance for employees and dependents.
• Paid sick and vacation leave, plus paid holidays.
• Retirement programs and deferred compensation options.
• Employee tuition waiver and opportunities for training and development.

About the Company

Washington State University is a premier land-grant university with multiple campuses and research centers across the state. WSU is dedicated to academic excellence and innovative research that serves the state, nation, and the world.