IT Customer Service

Responsibilities

• Provide day-to-day desktop support for Microsoft Windows in a closed, virtual, or physical environment
• Manage assigned support tickets in ServiceNow within required SLA levels and escalate as necessary
• Deliver direct front-end support for application, voice (phone), and data access issues
• Provision and deliver new systems to employees and decommission equipment following security protocols
• Support ongoing projects involving the replacement or upgrade of IT equipment
• Assist with RMF and ICD 503 compliance requirements
• Travel between L3Harris facilities within the Rochester area as required

Requirements

• Active Top Secret/SCI security clearance and willingness to submit to a CI Poly
• Security+ CE or any DoD 8570 IAT Level I or higher approved certification
• Bachelor's Degree and a minimum of 2 years of prior related experience; OR a Graduate Degree with 0-2 years of experience; OR 6 years of equivalent related experience

Preferred Qualifications

• Active Top Secret/SCI with CI Poly
• Experience with Wyse Management Suite
• Active Directory and GPO management experience
• Experience with Microsoft Exchange
• Knowledge of basic networking concepts and working principles
• Experience with Cisco routers & switches, SCCM, and supporting RedHat, CentOS, or Ubuntu Linux
• Relevant network certification

Benefits

• Health and disability insurance
• 401(k) match
• Flexible spending accounts
• Employee Assistance Program (EAP)
• Education assistance
• Parental leave
• Paid time off and company-paid holidays

About the Company

L3Harris is the Trusted Disruptor in defense tech. We deliver end-to-end technology solutions connecting the space, air, land, sea, and cyber domains in the interest of national security.