IT Customer Service Engineer

Responsibilities

• Perform installation, configuration, maintenance, testing, and troubleshooting for IT customers
• Provision endpoints including desktops, laptops, printers, and mobile devices
• Manage imaging, desktop support, adds, moves, and changes
• Install OS patches, upgrades, and COTS software
• Diagnose and resolve hardware/software issues using ServiceNow
• Utilize SCOM tools to troubleshoot performance and deploy software packages
• Perform inventory management, asset tracking, and media sanitization
• Conduct routine audits of systems and software for compliance and adequacy
• Physically move and install IT equipment weighing up to 50 pounds

Requirements

• HS diploma or GED with 8+ years of system administration experience, or a BS in Computer Science, Electronics Engineering, or a related technical discipline
• Experience troubleshooting high-volume/high-availability systems and networks
• Knowledge of debugging protocols and processes
• Experience with routine system administration tasks and logging data
• Ability to pass a Public Trust background investigation including fingerprinting
• Must possess a valid RealID or active Passport

About the Company

MKS2 Technologies, LLC is an award-winning, high-growth small business providing innovative technology solutions in Cyber Security, Instructional Design, Software Engineering, and IT Support Services to government agencies.