IT Customer and End User Services Manager

Responsibilities

• Drive strategic alignment with MOL Group business and IT strategies through digital-era leadership.
• Lead and develop distributed IT Customer Service and End User Service teams, fostering a culture of trust and accountability.
• Take end-to-end ownership of service improvements, digitalization, and process simplification.
• Ensure operational excellence by overseeing KPIs, SLA performance, and service availability using a data-driven approach.
• Manage the adoption of modern technologies, including automation, AI-based support, and self-service tools.
• Oversee financial planning (OPEX and CAPEX) and manage vendor cooperation for cost-efficient operations.
• Lead or govern IT projects through their lifecycle to ensure timely delivery and cross-functional collaboration.

Requirements

• University or college degree.
• 8-10 years of professional experience in IT Service Management (ITSM) or relevant fields.
• 5+ years of experience in team management and professional project work.
• Proven ability to drive innovation, proactivity, and end-to-end ownership of ideas.
• Strong strategic, analytical, and structured problem-solving skills.
• Excellent communication and interpersonal skills, with fluency in English (verbal and written).
• High resilience and the ability to manage stakeholders and make tough decisions.

Benefits

• Annual bonus and a comprehensive fringe benefit package (including SZÉP card and health/pension allowances).
• Extensive family support, including baby born allowances, childcare support, and student loan support.
• Opportunities for regional travel and career advancement within the MOL Group.
• Physical and mental well-being programs, including fitness center access and health help lines.
• Various recognition programs, including project and leadership rewards.

About the Company

MOL Group is a leading international energy and chemical company. We strive to create a modern, transparent, and innovative service organization where diversity is celebrated and every employee has the opportunity to make a meaningful impact.