IT Client Onboarding Specialist

Responsibilities

• Support Sales and internal teams by providing technical guidance during client engagements and onboarding
• Design secure, scalable, and market-specific integration solutions for global last-mile logistics
• Identify opportunities to automate integration workflows and implement tools to improve operational efficiency
• Diagnose and resolve integration issues quickly while maintaining accurate technical documentation
• Act as the primary technical point of contact for pre-sales, integration, and support stages
• Communicate complex technical concepts clearly to both technical and non-technical stakeholders

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field
• Proven experience in IT system integration, ideally in a client-facing role
• Strong understanding of integration methodologies including APIs, EDI, databases, and cloud services
• Excellent communication skills with the ability to convey technical information to diverse audiences
• Strong problem-solving skills and the ability to manage complex technical challenges
• Experience working with clients across various global markets

Preferred Qualifications

• Familiarity with CRM and integration tools such as Salesforce, MS Dynamics 365, or Zapier
• Knowledge of cloud technologies (AWS, Azure) and specific protocols like JSON, XML, and SFTP
• Strong SQL skills, particularly for writing validation queries
• Experience in a SaaS or cloud-based environment within the logistics or transportation industry
• Multilingual skills in English, French, or Mandarin

Benefits

• On-site gym with a personal trainer
• Employer-provided lunch of your choice
• Comprehensive group insurance and Group RRSP plan
• Care & Well-Being Activities and Employee Assistance Program
• Partial reimbursement for public transportation

About the Company

Intelcom | Dragonfly is Canada’s leader in last-mile logistics, operating over 100 sorting stations across three continents. Our vision is to deliver fast, accurate, and reliable service powered by cutting-edge technology. We embrace diversity and foster a culture of collaboration, innovation, and excellence.