IT Business Support Technician

Responsibilities

• Provide Tier 1 technical support for business and call center users, diagnosing hardware, software, and application issues.
• Manage the full lifecycle of end-user devices, including provisioning, reimaging, upgrades, and decommissioning.
• Troubleshoot complex authentication and access issues involving Active Directory, Entra ID, Okta, and multi-factor authentication.
• Support users in both on-site and remote environments, addressing connectivity, identity services, and device configuration.
• Manage telephony and communication platforms, including cloud-based phone systems.
• Document and track incidents and service requests using a ticketing system to maintain operational continuity.
• Perform hands-on on-site support, including device swaps, peripheral troubleshooting, and audio/visual setup for meetings.

Requirements

• Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent experience).
• 3+ years of hands-on IT support experience in a demanding environment.
• Demonstrated experience supporting Windows and Apple desktop environments and Microsoft 365.
• Strong knowledge of identity and access technologies such as Active Directory, Entra ID, or Okta.
• Experience with endpoint security tools and encryption technologies like BitLocker.
• Proficiency in troubleshooting network access issues, including VPN and wireless connectivity.

Preferred Qualifications

• Experience supporting contact center platforms such as NICE CXone.
• Knowledge of automated endpoint imaging, SCCM, and PowerShell for automation.
• Experience working in ITSM and ITIL-based service delivery environments.
• Relevant certifications such as Microsoft, CompTIA, or ITIL.

Benefits

• Medical, Dental, and Vision coverage for employees and dependents.
• 401(k) plan with company matching and profit-sharing.
• Paid Time Off (PTO) and a minimum of 10 paid holidays per year.
• Paid parental leave and family building benefits.
• Life insurance, AD&D, and fully paid short-term and long-term disability.
• Discretionary bonus program.

About the Company

Milliman is an independent firm that has delivered market-leading services and solutions to clients worldwide for over 75 years. We provide unparalleled expertise in employee benefits, investment consulting, healthcare, life insurance, financial services, and property and casualty insurance.