IT Business Analyst

Responsibilities

• Analyze and document business needs, challenges, and opportunities across various functions.
• Facilitate workshops and stakeholder interviews to define user stories, process maps, and functional requirements.
• Apply design thinking and customer journey mapping to uncover true needs and generate innovative solutions.
• Lead ideation, prototyping, and testing activities to refine and validate proposed solutions.
• Coordinate early-stage project planning, including high-level timelines, deliverables, and stakeholder roles.
• Act as a bridge between business users, IT, and vendors to ensure alignment and clarity.
• Identify process inefficiencies and propose improvements to promote user-centered design and agile approaches.

Requirements

• Proven experience in business requirements documentation and user story development.
• Strong expertise in stakeholder management and facilitating cross-functional workshops.
• Proficiency in process mapping and workflow documentation.
• Practical experience applying design thinking and agile practices.
• Ability to perform data-driven analysis to support decision-making and improvement recommendations.
• Excellent communication skills with the ability to present technical insights to non-technical audiences.

About the Company

Cognita is a global group of schools dedicated to providing high-quality education. We are committed to safeguarding and promoting the welfare of children and young people, ensuring a safe and supportive environment for all students. We believe in the power of diversity and strive to build a workforce that is fair, equitable, and inclusive.