IT Assistant

Responsibilities

• Provide first-line IT assistance to users, addressing hardware, software, connectivity, and collaboration tool issues.
• Respond to incident calls and service requests, resolving issues at the first point of contact or escalating as needed.
• Perform scheduled service requests including equipment installation, hardware replacement, and software deployment.
• Plan, install, and operate audiovisual (AV) and conferencing systems for meetings, webinars, and hybrid events.
• Provide real-time technical support during live online and hybrid sessions.
• Maintain AV and event-related equipment through routine inspection and troubleshooting.
• Record, edit, and process audio and video content from events for internal and external use.
• Document all support actions and outcomes in the automated tracking system.

Requirements

• Secondary education (High School Diploma) with 4 years of relevant IT support experience, OR a Bachelor’s degree in Computer Science, IT, or a related field with 1–2 years of relevant experience.
• Proficiency in Windows OS (desktop environment).
• Strong knowledge of network fundamentals (LAN/Wi-Fi).
• Experience with Microsoft 365 applications (Outlook, Teams, SharePoint, etc.).
• Practical experience with AV systems and conferencing tools (e.g., MS Teams, Zoom).
• Fluency in both English and Thai (spoken and written).
• Must have the right to live and work in Thailand.

Preferred Qualifications

• Relevant certifications such as Microsoft (Azure, M365, Endpoint) or networking/AV-related certifications.
• Experience with IT service management tools and ticketing systems.
• Experience with Microsoft administrative tools like Intune or Active Directory.
• Knowledge of basic multimedia tools for video editing and graphics preparation.
• Knowledge of other official UN languages (Arabic, Chinese, French, Russian, or Spanish).

About the Company

UNESCO is the United Nations Educational, Scientific and Cultural Organization. The Regional Office in Bangkok oversees programs in education, natural sciences, social and human sciences, culture, and communication across several countries in Asia and the Pacific.