IT Applications Analyst

Responsibilities

• Manage, maintain, and evolve applications supporting customer service operations for Iberdrola Clientes
• Participate in the analysis, design, development, and implementation of new functionalities and improvements
• Provide second-level technical support for application-related incidents and issues
• Collaborate on the creation of technical and functional application documentation
• Monitor application performance and identify opportunities to optimize user experience and operational efficiency
• Work closely with Contact Center business teams to translate business needs into technical requirements
• Participate in the planning and execution of integration and acceptance testing for new versions and features

Requirements

• Degree in Computer Engineering, Telecommunications, or a related field
• Minimum of 3 years of experience in application analysis, development, or support
• Solid knowledge of databases such as SQL and Oracle
• Proficiency in programming languages including Java, .NET, or Python
• Experience using project management tools like Jira or Confluence
• Intermediate English proficiency (B2 level or higher)
• Strong analytical and problem-solving skills
• Excellent communication and teamwork abilities

Preferred Qualifications

• Experience with CRM platforms such as Salesforce or Siebel
• Experience with IP telephony solutions like Genesys or Cisco

About the Company

Iberdrola is a global energy leader, the world's leading wind producer, and one of the largest electric companies by market capitalization. The group supplies energy to nearly 100 million people across dozens of countries and employs more than 35,000 people. Iberdrola leads the energy transition toward a sustainable model through investments in renewable energy, smart grids, and digital transformation.