IT Application Support Lead

Responsibilities

• Own METI IT application operations, stability, and service delivery
• Lead and manage the IT Application Operations / ETRM support team
• Ensure successful execution of End-of-Day (EOD) and batch processing
• Provide Level 1 and Level 2 (L1–L2) application support
• Act as primary escalation point for IT-related application incidents
• Manage third-party vendors and offshore support partners
• Monitor and improve platform availability, performance, and operational KPIs
• Coordinate incident, problem, and change management activities
• Ensure appropriate runbooks, documentation, and operational controls are in place
• Partner with the Head of Business Operations to support business-led change

Requirements

• Strong experience supporting enterprise trading or financial systems
• Hands-on knowledge of Endur or similar ETRM platforms
• Proven experience working in cloud architecture (Azure)
• Proven experience leading application or production support teams
• Strong understanding of IT service management (incident, problem, change)
• Experience managing vendors and offshore delivery models
• Ability to operate under pressure in time-critical trading environments
• Strong communication skills across technical and business stakeholders
• Structured, control-focused mindset with attention to operational risk

About the Company

MET Group is an integrated European energy company, headquartered in Switzerland, with activities in natural gas and power, focused on multi-commodity wholesale, trading and sales, as well as energy infrastructure and industrial assets.