IT Analyst

Responsibilities

• Provide first-level technical support and solutions to customers via calls, emails, and on-site assistance.
• Facilitate and support meeting technology, including video conferences, presentations, and special client events.
• Install, maintain, and troubleshoot computer software, hardware, and mobile device technologies.
• Manage the lifecycle of service requests using ServiceNow to ensure timely escalation and closure.
• Maintain office hardware availability, including computers and printers, and manage firm assets.
• Support remote access tools and promote best practices for data security and information handling.
• Participate in IT projects, deployments, and planned network maintenance.

Requirements

• 3+ years of experience in customer support involving business solutions, software, and hardware.
• 3+ years of experience in LAN, WAN, and network systems support.
• 3+ years of experience configuring and maintaining PC operating systems and related devices.
• Advanced proficiency in Microsoft Operating Systems and the Microsoft Office Suite.
• Proficiency in ServiceNow and MS Teams.
• Knowledge of remote access technologies such as Citrix and VPN.

Preferred Qualifications

• Associate's or Bachelor's degree.
• Experience working within a professional services or law firm environment.
• Advanced knowledge of Document Management Systems like iManage or Work 10.
• Expertise in mobile technologies (iOS, iPad OS).

Benefits

• Comprehensive medical, dental, vision, and life insurance.
• 401(k) plan with profit sharing.
• Generous PTO program and 10 paid holidays per year.
• Family support including paid parental leave and childcare assistance.
• Professional development programs and anniversary bonuses.
• Wellbeing programs and lifestyle spending accounts.

About the Company

Paul Hastings is a leading international law firm providing innovative legal solutions to top financial institutions and Fortune Global 500 companies. With a global presence across the U.S., Asia, Europe, Latin America, and the Middle East, we are committed to service, innovation, and professional growth.