IT Analyst

Responsibilities

• Provide first-level technical support and solutions to customers via calls, emails, and on-site assistance.
• Facilitate and support meeting technology, including video conferences, presentations, and special client events.
• Install, maintain, and configure computer software and hardware in accordance with departmental standards.
• Manage the lifecycle of service requests using ServiceNow to ensure timely escalation and closure.
• Maintain office hardware availability, including computers and printers, and manage the firm's asset management system.
• Support mobile device technologies (iOS/iPadOS) and remote access tools.
• Collaborate with network and telecom teams to coordinate planned maintenance and respond to unplanned outages.
• Adhere to data security policies and information security regulations to protect firm data.

Requirements

• 3+ years of experience providing direct IT support for business solutions, software, hardware, and networking.
• 3+ years of experience in LAN, WAN, and network systems support and management.
• 3+ years of experience configuring and maintaining client PC operating systems.
• Advanced proficiency in Microsoft Operating Systems and the Microsoft Office Suite.
• Proficiency in ServiceNow and MS Teams.
• Knowledge of remote access technologies such as Citrix and VPN.
• Knowledge of mobile technologies including iOS and iPadOS.
• Associate or Bachelor's degree preferred.

Preferred Qualifications

• Experience working within a professional services or law firm environment.
• Proficiency with Document Management Systems such as iManage or Work 10.

Benefits

• Comprehensive medical, dental, vision, and life insurance.
• 401(k) plan with profit sharing.
• Generous PTO program and 10 paid holidays per year.
• Family support including paid parental leave and childcare assistance.
• Professional development programs and anniversary bonuses.
• Wellbeing programs and lifestyle spending accounts.

About the Company

Paul Hastings is a leading international law firm providing innovative legal solutions to top financial institutions and Fortune Global 500 companies. With a global presence across the U.S., Asia, Europe, Latin America, and the Middle East, we seek dynamic individuals committed to service, innovation, and professional growth.