IT Analyst

Responsibilities

• Provide Tier 1 and Tier 2 support via ticketing systems, Slack, email, and in-person interactions
• Troubleshoot hardware, software, and access issues across Mac and Windows environments
• Handle hardware setup, configuration, and maintenance for employee devices
• Support onboarding and off-boarding, including account setup and MDM enrollment
• Maintain an accurate inventory of IT assets and licenses
• Support conference room AV systems, shared devices, and office connectivity
• Assist with basic networking issues, including Wi-Fi and VPN troubleshooting
• Assist with system updates, patching, and endpoint compliance
• Follow IT security best practices and escalate risks when identified
• Escalate complex issues to the IT Manager and coordinate with external vendors
• Document processes, troubleshooting steps, and common resolutions

Requirements

• 2–4 years of desktop or IT support experience in a professional environment
• Strong knowledge of macOS and Windows 10/11
• Familiarity with Google Workspace, MDM tools, and ticketing systems
• Basic understanding of networking concepts (Wi-Fi, DNS, VPN)

Preferred Qualifications

• Experience supporting hybrid or remote teams
• Familiarity with Aruba or Fortinet environments
• Exposure to Azure AD or SSO platforms
• Relevant certifications such as CompTIA A+ or Google IT Support

Benefits

• Health, dental, and vision
• PTO
• Summer Fridays
• Wellness and commuter benefits

About the Company

Front Row partners with leading brands to accelerate their ecommerce growth using proprietary technology and data-driven insights across global marketplaces.