IT Administrator

Responsibilities

• Serve as the first point of contact for end-users seeking technical assistance via phone, email, or in person
• Diagnose and troubleshoot hardware, software, networking, and system issues
• Manage and prioritize service tickets using NTIA’s ticketing system
• Install, configure, and maintain desktops, laptops, printers, telephones, and related peripherals
• Assist with ISCOM material handling, destruction documentation, and semi-annual inventories
• Support asset inventory tracking, equipment refreshes, and deployment of new systems

Requirements

• Active Secret or Top Secret / SCI clearance
• U.S. Citizenship required
• Bachelor’s Degree in IT, Computer Science, or equivalent experience
• Minimum of 5 years of IT help desk or technical support experience
• Strong understanding of hardware/software troubleshooting methodologies
• Familiarity with Active Directory, Microsoft Windows, and Microsoft Office Suite

Preferred Qualifications

• Experience supporting Department of Commerce (DOC) or other federal agency IT operations
• Familiarity with ITIL-based incident, problem, and change management processes
• Experience with Cisco networking equipment, VPNs, and encryption devices
• Certifications such as Security+, Network+, or ITIL Foundations

Benefits

• 401k matching
• PPO and HDHP medical/dental/vision insurance
• Education reimbursement up to $10,000/yr
• Complimentary life insurance
• Generous PTO and 11 days of holiday leave
• Onsite gym facility and commuter benefits

About the Company

Founded in 1997, Expression provides data fusion, data analytics, AI/ML, software engineering, and IT solutions to the U.S. Department of Defense, Department of State, and the national security community.