IT Administrator

Responsibilities

• Manage physical, virtual, and cloud-based server environments, including VMware environments
• Administer Microsoft 365 services, including Exchange, SharePoint, and Entra
• Provide technical support to City staff via email, phone, in-person, or remote sessions
• Maintain and patch Windows desktop infrastructure, including laptops, desktops, and tablets
• Administer backup systems using Veeam to ensure disaster recovery best practices
• Manage Microsoft Active Directory, including user accounts, group policies, and security settings
• Support Public Safety hardware and software, including mobile VPNs, CAD, and RMS systems
• Install, configure, and maintain Cisco phone systems and telecommunications infrastructure
• Research and recommend new technology solutions to improve departmental efficiency

Requirements

• Bachelor's degree in MIS, Computer Science, or an equivalent combination of certifications and experience
• 5+ years of enterprise IT experience
• Strong knowledge of Microsoft Server and Microsoft 365
• Proficiency with SQL, VMware, and Veeam
• Basic networking knowledge
• Valid Iowa driver's license

Preferred Qualifications

• Experience with Cisco networking and email security appliances
• Strong customer service orientation and communication skills
• Knowledge of Public Safety and law enforcement related systems
• Proficiency in documentation and cross-departmental collaboration

Benefits

• Competitive salary range: $72,115.00 - $94,899.00 annually
• Comprehensive health, dental, and vision insurance
• Generous paid time off: 15 vacation days, 12 sick days, 10 holidays, and 3 personal days per year
• 4 weeks of paid parental leave
• Retirement plans including IPERS and a 457(b) plan with a 2% match
• City-provided life insurance and paid long-term disability

About the Company

The City of Urbandale is dedicated to providing responsive and innovative service delivery to its community. Our Information Technology department plays a vital role in supporting the City's mission by maintaining the critical infrastructure and enterprise systems that power our public services and ensure operational efficiency.