IT Administrator

Responsibilities

• Provide Level 1 and Level 2 technical support via ticketing systems, phone, email, or in person
• Troubleshoot hardware, software, network, and peripheral issues
• Manage user accounts, including password resets, access permissions, and email setup
• Install and configure operating systems (Windows, macOS, Linux) and applications
• Manage users and permissions via Active Directory and Entra ID
• Monitor and troubleshoot network connectivity including LAN, Wi-Fi, and VPN
• Deploy and maintain workstations, laptops, and other IT equipment
• Perform routine system maintenance, backups, and updates
• Manage IT inventory for hardware and software licenses
• Document technical solutions and maintain a knowledge base

Requirements

• Bachelor's degree in IT, Computer Science, or a related field
• Minimum 4+ years of experience in IT support (L1/L2 or Helpdesk)
• Strong hands-on experience with Windows OS and Microsoft 365
• Proficiency with Active Directory and Entra ID
• Solid understanding of basic networking (TCP/IP, DNS, DHCP, VPN)
• Familiarity with remote support tools such as TeamViewer, AnyDesk, or RDP
• Experience working with ticketing systems

Preferred Qualifications

• CompTIA A+ certification
• Microsoft Modern Desktop Administrator certification
• ITIL Foundation certification
• CCNA or MCSE certification

About the Company

BMC provides essential services and infrastructure support, focusing on maintaining reliable IT operations to support business and academic functions.