IS Support Specialist

Responsibilities

• Execute the effective and timely delivery of IS services, including both hardware and software support.
• Deploy and maintain operational availability for PCs, laptops, printers, smartphones, audio-visual systems, and network infrastructure.
• Act as a second-level technical resource to resolve complex customer issues.
• Log all pertinent information and customer issues into ServiceNow and contribute solutions to the Knowledge Base.
• Maintain accurate equipment inventory within the Asset Management System.
• Provide technical support and assistance outside of normal business hours as required.
• Participate as an active team member on assigned IS projects.

Requirements

• Minimum of 5+ years of relevant IS support experience.
• Proven experience providing support in a Legal or Professional Services environment.
• Proficiency in Windows 11, MacOS, and iOS environments.
• Experience supporting Microsoft Office products, Exchange, and SCCM.
• Strong expertise with computer hardware, printers, smartphones, and audio-visual equipment.
• Ability to remain calm and reasoned under pressure while resolving critical incidents for high-level stakeholders.
• Physical ability to move equipment and flexibility to work overtime as necessary.

Preferred Qualifications

• Bachelor's degree in a related field or technical school training.

Benefits

• Health care coverage.
• Retirement benefits.
• Paid time off, including sick time and vacation.
• Parental leave.
• Basic life insurance.
• Flexible Spending Accounts.
• Discretionary, performance-based bonuses.

About the Company

Gibson Dunn is a leading global law firm, advising clients on significant transactions and disputes. Our exceptional teams craft and deploy creative legal strategies that are meticulously tailored to every matter, however complex or high-stakes.