IS Support Specialist

Responsibilities

• Execute the timely delivery of IS services, including hardware and software deployment
• Deploy and maintain operational availability for PCs, laptops, printers, smartphones, and AV systems
• Act as a second-level technical resource to resolve complex customer issues
• Log all pertinent information and customer issues into ServiceNow
• Contribute detailed solutions to the ServiceNow Knowledge Base
• Maintain accurate equipment inventory within the Asset Management System
• Provide technical support and assistance outside of normal business hours as required
• Participate as an active team member on assigned IS projects

Requirements

• Minimum 5+ years of relevant IS support experience
• Proven experience providing support in a Legal or Professional Services environment
• Proficiency in Windows 11, MacOS, and iOS environments
• Experience with Microsoft Office, Exchange, and SCCM
• Strong troubleshooting skills for hardware, printers, and audio-visual equipment
• Ability to move equipment and work overtime as necessary
• Strong interpersonal, communication, and customer service skills

Preferred Qualifications

• Bachelor’s degree in a related field or technical school training with equivalent experience

Benefits

• Health care coverage
• Retirement benefits
• Paid time off, including sick time and vacation
• Parental leave
• Basic life insurance
• Flexible Spending Accounts
• Discretionary, performance-based bonuses

About the Company

Gibson Dunn is a leading global law firm, advising clients on significant transactions and disputes. Our exceptional teams craft and deploy creative legal strategies that are meticulously tailored to every matter, however complex or high-stakes.